Senior IT Service Management Specialist (f/m/d)

Senior IT Service Management Specialist (f/m/d)

* Greentube GmbH
* Vienna
* Presence / Mobile
* Published: 2025-10-23

The Service Management Specialist ensures the smooth operation, coordination, and continuous improvement of IT service processes across the organization. This role supports incident, problem, change, asset and configuration management, with a strong focus on automation, compliance, and operational stability. The specialist acts as a key interface between technical teams, business stakeholders, and external partners, contributing to service excellence and risk mitigation.

Your tasks

* Manage and coordinate IT service delivery processes including Incident, Problem, Change, Asset and Configuration Management
* Ensure timely resolution of incidents and problems, minimizing business impact and improving service stability
* Maintain and optimize the Configuration Management Database (CMDB) and related documentation
* Develop and maintain dashboards and reports for service performance, SLAs, and KPIs
* Facilitate efficient communication between IT teams, business units, and external stakeholders during incidents and changes
* Support the implementation and optimization of ServiceNow workflows for ITSM processes
* Ensure ITSM processes align with internal policies and external standards (e.g., ITIL, ISO 27001) and support during audits
* Support onboarding and training of junior team members
* Support Business Continuity Management

Your profile

* Minimum of 5 years experience working in an IT Service Management (ITSM) area
* Strong knowledge of ITSM processes (Incident, Change, Problem, and Configuration Management) for online business platforms
* Certified in ITIL (Foundation, Practitioner, Expert, or Managing Professional)
* Experience with internal and external audits
* Skilled in leading workshops and facilitating process improvements
* Proven experience in process design and implementation
* Proficient in Service Management tools
* Excellent written and verbal English communication skills
* A structured, organized, and reliable approach to work
* Highly self-motivated, responsible, and resilient under pressure
* A collaborative team player with a strong learning mindset
* Open-minded and eager to explore new topics and technologies

Our offer

We believe great work happens when people feel supported, inspired, and balanced. By supporting our employees, we create an environment where everyone thrives and reaches their full potential. That's why we provide:

* Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
* A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
* A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant
* Subsidized public transportation, plus access to pool e-bikes and e-cars -- for both business and personal use
* Plenty of ways to stay active and connected, from our on-site fitness room and MyClubs app points to regular sports and company events
* Attractive local employee discounts and healthcare benefits that make everyday life a little easier
* We are proud to offer a competitive base salary range of 70.000 - 75.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Greentube

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Greentube GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com

Irina Kashina
Talent Acquisition & Sourcing Specialist