GBS Consultant - Service Management (f/m/d)

MAKE YOUR MARK

GBS Consultant - Service Management (f/m/d)

How You´ll Make Your Mark

Your main tasks in this role are:

* Contribute to the development and operationalisation of the Global Business Services strategy with a focus on technical enablement and digital tools
* Develop and align new international operating model with all internal and external stakeholders
* Support the design and alignment of the international operating model by integrating technical solutions and process automation in collaboration with internal and external stakeholders across all ALDI functions
* Define and maintain the technical governance model and evolve the current IT landscape in line with the GBS strategy, ensuring systems and tools support the GBS service management framework
* Prepare and maintain technical documentation for leadership communication, ensuring clarity for both business and IT stakeholders
* Act as a technical advisor and IT driver within the team, providing recommendations on tool selection, integration, and optimisation in close collaboration with the international IT departments
* Collaborate with IT and other service towers as an interface to implement technical enablers such as dashboards, workflow automation, and knowledge management systems

Your Profile

The requirements of the role include:

* Relevant degree in business informatics, computer science, information systems, or related fields
* Several years of professional experience in technical service management, IT business analysis, or process automation within GBS, shared services, or consulting environments
* Experience in conceptual design of operating models, with a focus on system and tooling integration
* Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
* Skilled in data visualisation and dashboard creation (e.g., Power BI, Tableau)
* Proficiency in workflow and service management tools (e.g., ServiceNow, Jira)
* Great skills in PowerPoint and other presentation tools
* Fluent in English
* Willingness to be part of a new and growing team and the ability to shape the future of the GBS organisation
* Comfortable in a 'start-up' environment where processes, responsibilities and structure are still evolving

A Career that Benefits You

Our benefits for you are wide-ranging:

* 6 weeks of annual leave every year for all
* A range of subsidised childcare support options
* Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)
* Mobile devices provided to enable flexible working
* Relocation support (including visas/permits, home search and moving allowance)
* Free and subsidised healthy food and drinks provided at work
* Subsidised public transport
* Bike leasing program to save up to 20% on bike costs to encourage sustainable transport and improve affordability
* Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more
* All the training you need to excel in your role
* Extensive personal and professional development
* High level of responsibility in a diverse and international business environment
* Collaboration with teams across borders
* Private health insurance discounts
* Comprehensive wellbeing & (mental) health support
* On-site & online sports with Wellpass membership

Remuneration

Gross annual salary starting from EUR 60.900*
*willingness to overpay with appropriate qualification

Place of work

​Siezenheimer Straße 29a, 5020 Salzburg​

Start of work

As soon as possible​

How to Apply

All applications take place through our online portal. Simply login and submit your CV, photo, and all relevant certificates/qualifications.

Apply now »