IT Operations Team Lead (f/m/d)

IT Operations Team Lead (f/m/d)

* Greentube GmbH
* Vienna
* Presence / Mobile
* Fulltime
* Published: 2026-06-12

Our IT Operations team plays a critical role in ensuring the stability, reliability, and performance of the services that support our business. As IT Operations Team Lead, you will combine hands-on technical expertise with people leadership, driving operational excellence while continuously improving processes, tooling, and automation.
Working closely with teams across IT, you will help shape the future of IT Operations by introducing modern approaches to monitoring, event management, and automation, enabling the team to operate more efficiently and proactively.

Your tasks

* Lead, coach, and develop the IT Operations team, fostering a collaborative, high-performing, and service-oriented culture
* Drive the continuous improvement of IT Operations processes, tools, and ways of working
* Identify, design, and implement automation opportunities to reduce manual effort and increase operational efficiency
* Contribute to the evolution of monitoring and event management capabilities, improving visibility, alerting, and operational responsiveness
* Evaluate and introduce innovative technologies, including AI-powered solutions, to enhance operational decision-making and service delivery
* Ensure the reliable execution of core operational activities, including patch management, backup and recovery processes, monitoring, and incident response
* Collaborate closely with NOC, IT Infrastructure, Application Solution Management, and other stakeholders to ensure effective service delivery
* Support workload planning, prioritization, and resource allocation across the team
* Establish and monitor operational KPIs and contribute to the continuous improvement of service quality and performance

Your profile

* 5+ years of hands-on experience in IT Operations, Infrastructure, or Systems Administration, with proven ownership of enterprise-scale operational environments
* Demonstrated experience designing and managing patch management strategies for large-scale infrastructures (100+ servers), ideally leveraging automation and orchestration
* Solid expertise in backup, disaster recovery, and business continuity, including recovery testing, failover scenarios, and RTO/RPO planning
* Experience modernizing monitoring and event management by implementing or migrating to modern, API-first monitoring platforms
* Strong experience driving infrastructure automation using tools such as Ansible, PowerShell, Python, or comparable Infrastructure-as-Code and automation frameworks
* First leadership experience with a proven ability to coach, guide, and develop technical teams
* Strong hands-on experience with Windows and Linux environments
* Good understanding of IT Service Management principles and frameworks, preferably ITIL
* Experience with ServiceNow, Microsoft Power Automate, or similar IT Operations platforms is an advantage
* Strong analytical, problem-solving, and organizational skills, with a continuous improvement mindset
* Excellent communication and stakeholder management skills
* Fluent in English, both spoken and written; German is a plus

Our offer

We believe great work happens when people feel supported, inspired, and balanced. By investing in our employees, we create an environment where everyone can thrive and reach their full potential. This commitment has been recognized through our Great Place to Work(R) certification. We offer the following benefits:

* Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
* A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
* A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant
* Subsidized public transportation, plus access to pool e-bikes and e-cars -- for both business and personal use
* Plenty of ways to stay active and connected, from MyClubs app points to regular sports and company events
* Attractive local employee discounts and healthcare benefits that make everyday life a little easier
* We are proud to offer a competitive base salary of 70.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Greentube

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Greentube GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com

Karolina Polak
Team Leader Talent Acquisition and Employer Branding
+43190171