IT Help Desk Administrator EMEA m/f/d

Overview of Role

Reporting to the IT Operations Manager in the BOA US office, you will provide front-line hardware and software technical support, helping to ensure that all employees have a positive and productive experience with BOA’s IT systems. You will serve as the single, primary IT Operations team member in Austria, joining a global team whose responsibilities include system administration, cyber security, software development, and project management, and you will have the opportunity to expand your knowledge and skillset through collaboration with the global IT team. You will provide computer setup, software installation, and troubleshooting support to Mac and PC users in the BOA Mondsee office, and network/sys admin tasks on local IT infrastructure under the guidance of the IT Operations Manager.

Core Responsibilities

• 70%: General Support
  • Set up and support Windows and Mac computer systems following BOA procedures to ensure all systems are secure, properly configured, and controlled within BOA’s corporate environment.
  • Add, modify, and remove user account access settings across BOA’s major business systems to ensure account permissions are well-maintained and secure.
  • Manage Help Desk tickets in a timely manner, diagnose and resolve user problems, and document issue resolution.
  • Support new employee hires by proactively procuring computers and peripherals, setting up new hire workstations, and performing basic new hire IT orientations.
  • Support network printers and scanners and other miscellaneous networked devices
  • Support office hardware and networking management tasks such as cable routing, hardware recycling, AV equipment setup, etc.
• 30%: Maintenance
  • Regularly role model the Core Operating Principles to your team and others 
  • Create, maintain, and follow IT documentation to ensure controlled and consistent configuration of assets in BOA’s environment
  • Test and validate new hardware and software before broad deployment to general users
  • Maintain Hardware and software license inventory support upgrades and renewals 

Required Qualifications

• 2+ years of relevant experience, including:
  • Working within corporate networks and environments
  • Troubleshooting Mac and PC hardware, software, and peripherals
  • Maintaining corporate infrastructure such as servers, switches, firewalls, etc
• Experience with Office 365 Administration
• Experience with Help Desk ticket processes
• Familiarity with Microsoft Active Directory
• Familiarity with Windows and MacOS
• Ability to follow defined procedures and identify & document procedure improvements
• Ability to collaborate and build relationships with diverse groups of people across the globe 

Desired Qualifications

• Certifications in M365, MCSA, CompTIA A+, CompTIA Network+, Apple